Refund policy

At MUZEL, every order is carefully checked and packed before dispatch to ensure it reaches you in perfect condition.

Due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind, incorrect selection, or personal preference.

Damaged, Defective, or Incorrect Orders

If you receive an item that is:

Damaged or defective upon arrival
Different from the design you ordered
Missing from your order

please contact us within 24 hours of receiving your order via WhatsApp

To help us resolve the issue quickly, please provide:

Your order number
Clear photos/videos of the issue
A photo/video of the packaging, if applicable

Once your claim is reviewed and approved, MUZEL may offer a replacement or appropriate resolution at our discretion.

Important

We cannot accept claims made after 24 hours of delivery.
Products that have been opened, used, applied, altered, or damaged after delivery are not eligible.
We are not responsible for damage caused by incorrect application, storage, or handling of the product.
If a customer refuses or fails to receive an order and it is returned to us, shipping and/or re-delivery charges may apply.
Refunds, where approved, will be processed through the original payment method or another method communicated by MUZEL.