Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to MUZEL The terms “we,” “us,” and “our” refer to MUZEL.
MUZEL operates this website and online store, including all related information, content, features, tools, products, and services, to provide our customers with a curated shopping experience (collectively, the “Services”).
Our store is powered by Shopify, which provides the technology that enables us to offer the Services to you.
These Terms of Service, together with any policies referenced in them, set out the terms and conditions that apply when you access or use our Services.
Please read these Terms carefully before using our website or placing an order. They contain important information regarding your rights and responsibilities, product purchases, warranties, limitations of liability, and other matters.
By accessing, browsing, or using our Services, or by placing an order through our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our website or Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.
When using our Services or placing an order, you may be asked to provide information such as your name, email address, phone number, billing information, payment information, and shipping address.
You agree that all information you provide to MUZEL. is accurate, complete, and up to date, and that you have the right to provide such information.
You are responsible for maintaining the confidentiality of any account credentials associated with your account and for all activity carried out through your account.
You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to display our products, designs, colors, and images as accurately as possible on our website.
However, the appearance of colors and product details may vary depending on your device, screen, settings, lighting, and other factors.
Product images are provided for visual representation. Minor variations in appearance, placement, color, finish, or detailing may occur.
We reserve the right to modify product descriptions, designs, pricing, availability, or other product information at any time without prior notice.
We may also discontinue products or limit the quantity of products available for purchase at our discretion.
SECTION 3 — ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
An order is not considered accepted until MUZEL. has confirmed the order.
We reserve the right to refuse, cancel, or modify an order for reasons including, but not limited to:
- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent or unauthorized activity
- Incorrect customer information
- Shipping or delivery limitations
- Any other circumstances that may reasonably prevent us from fulfilling the order
If we cancel or modify an order, we will make reasonable efforts to contact you using the information provided when the order was placed.
Please review your order carefully before completing your purchase. Once an order has been confirmed or processed, we may not be able to accommodate cancellation requests.
All purchases are subject to our Return & Refund Policy, which forms part of these Terms of Service.
SECTION 4 — PRICES AND BILLING
All prices displayed on our website are subject to change without prior notice.
The price charged for your order will be the price displayed at the time your order is placed, unless there is an obvious pricing or listing error.
Shipping charges and any applicable taxes, duties, customs charges, or other fees will be communicated where applicable.
Promotional offers, discounts, and special campaigns may be subject to additional terms and conditions. Where applicable, those terms will apply to the relevant promotion.
You agree to provide accurate and complete billing, payment, and contact information when placing an order.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 — SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timeframe communicated at the time of purchase.
Delivery times are estimates and may vary depending on the courier service, destination, weather, public holidays, operational delays, or circumstances beyond our reasonable control.
MUZEL. is not responsible for delays caused by third-party courier companies or circumstances outside our control.
Once an order has been handed over to the courier, delivery is subject to the courier's handling and delivery procedures.
Customers are responsible for providing an accurate and complete delivery address and contact information.
If an order cannot be delivered because the customer provided incorrect information, was unavailable to receive the order, refused delivery, or otherwise failed to receive the package, additional shipping or re-delivery charges may apply.
SECTION 6 — RETURNS, EXCHANGES AND REFUNDS
Due to the nature of our products, MUZEL. does not accept returns, exchanges, or refunds for change of mind, incorrect selection, or personal preference.
If you receive an item that is damaged, defective, incorrect, or missing from your order, you must contact MUZEL. within 24 hours of receiving your order.
Customers may be required to provide clear photographs or videos of the product, packaging, and the issue reported.
If a claim is reviewed and approved by MUZEL., we may provide a replacement or another appropriate resolution at our discretion.
Products that have been opened, used, applied, altered, or damaged after delivery are not eligible for a return or refund.
MUZEL. is not responsible for damage resulting from incorrect application, storage, handling, or misuse of the product.
For full details, please refer to our Return & Refund Policy.
SECTION 7 — INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to our brand name, logos, product names, designs, photographs, videos, graphics, text, product descriptions, written content, and website design, is owned by or licensed to MUZEL. and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes only.
You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, publicly display, or otherwise exploit any content from our website without our prior written permission.
The MUZEL. name, logo, product names, designs, slogans, and other brand elements may not be used without our prior written permission.
All rights not expressly granted to you under these Terms remain reserved by MUZEL.
SECTION 8 — THIRD-PARTY SERVICES AND LINKS
Our Services may contain links, features, or services provided by third parties.
We do not control or guarantee the accuracy, availability, security, or content of third-party websites, services, or resources.
If you access a third-party website or service through our website, you do so at your own risk and subject to that third party's terms and policies.
MUZEL. is not responsible for any loss, damage, transaction, or issue arising from your use of third-party websites, services, or products.
SECTION 9 — SHOPIFY
MUZEL.'s online store is powered by Shopify.
However, any purchase made through our store is a transaction between you and MUZEL.
Shopify provides the technology that enables us to operate our online store but is not responsible for the products we sell, our customer service, order fulfillment, returns, refunds, or other aspects of transactions between you and MUZEL.
SECTION 10 — PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process information provided to us through our website and Services.
Because our website is powered by Shopify and may use third-party service providers, certain information may be processed by Shopify or other service providers in accordance with their applicable policies.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS
If you voluntarily submit reviews, comments, photographs, videos, suggestions, ideas, or other content to MUZEL. (“Feedback”), you grant MUZEL. permission to use, reproduce, modify, publish, display, and distribute that Feedback for purposes including operating, improving, and promoting our Services and products.
You represent that you have the necessary rights to any Feedback you submit and that your Feedback does not violate the rights of another person or entity.
You must not submit Feedback that is unlawful, abusive, threatening, defamatory, obscene, fraudulent, misleading, or infringing on another person's intellectual property or privacy rights.
MUZEL. reserves the right to remove or decline to publish Feedback that we consider inappropriate or inconsistent with these Terms.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.
MUZEL. reserves the right to correct errors, update information, modify listings, or cancel affected orders where necessary.
If an order is affected by a material error, we will make reasonable efforts to notify you using the contact information provided with your order.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You agree not to use our website or Services:
- For any unlawful or fraudulent purpose
- To violate any applicable law or regulation
- To infringe upon our intellectual property rights or the rights of others
- To harass, threaten, abuse, defame, or harm MUZEL., our employees, customers, or any other person
- To provide false or misleading information
- To impersonate another person or entity
- To distribute spam, malware, viruses, or other harmful material
- To interfere with or disrupt the operation or security of our website
- To scrape, copy, extract, or commercially exploit website content without our permission
- To attempt to gain unauthorized access to our systems or accounts
- To engage in any activity that could damage MUZEL., our website, our customers, or our service providers
We reserve the right to restrict, suspend, or terminate access to our Services if we reasonably believe that these Terms have been violated.
SECTION 14 — TERMINATION
We reserve the right to suspend or terminate your access to our Services, at our discretion, if you violate these Terms or engage in conduct that may harm MUZEL., our customers, our website, or our service providers.
Termination of access does not affect any rights or obligations that arose before termination.
Any provisions of these Terms that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, and governing law.
SECTION 15 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and products offered through our website are provided on an “as is” and “as available” basis.
We do not guarantee that the website or Services will always be available, uninterrupted, secure, timely, or error-free.
We make reasonable efforts to ensure that product information is accurate, but we do not guarantee that all information, descriptions, images, pricing, or other content will always be complete, current, or free from errors.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MUZEL., its owners, employees, contractors, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website, Services, or products, except where such liability cannot legally be excluded or limited.
This includes, where legally permitted, loss of profits, revenue, business opportunities, data, or other consequential losses.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless MUZEL., its owners, employees, contractors, affiliates, service providers, and partners from claims, losses, damages, liabilities, or expenses arising from:
- Your violation of these Terms;
- Your unlawful use of our Services;
- Your violation of another person's rights; or
- Your misuse of our website or products.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.
SECTION 19 — ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and MUZEL. regarding your use of our Services.
These Terms replace any prior agreements, communications, or understandings relating to the same subject matter.
SECTION 20 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
MUZEL. may assign or transfer its rights and obligations under these Terms where permitted by applicable law.
SECTION 21 — GOVERNING LAW
These Terms of Service and your use of our Services shall be governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict-of-law principles.
Any disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the courts having lawful jurisdiction over MUZEL.'s principal place of business, unless otherwise required by applicable law.
SECTION 22 — CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service at any time on this page.
MUZEL. reserves the right to update, modify, or replace any part of these Terms by posting the revised version on our website.
Where required by applicable law, we will provide notice of material changes.
Your continued use of our website or Services after revised Terms are posted constitutes acceptance of the updated Terms.
SECTION 23 — CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact MUZEL. at:
WhatsApp: 0339-6170051
MUZEL.