Shipping policy

SHIPPING & DELIVERY POLICY

At MUZEL, we carefully pack every order before handing it over to our delivery partners. Please read the following information before placing your order.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, launches, Eid, wedding seasons, or other high-demand periods, processing times may be slightly longer. If there is a significant delay, we will do our best to keep you informed.

Delivery Time

Once your order has been dispatched, delivery typically takes:

Karachi: 2–4 business days
For same-day delivery via Bykea, please contact us at 0339-6170051.

Other cities in Pakistan: 4–7 business days
For urgent 1–2 business day delivery via TCS, please contact us at 0339-6170051.

International Orders: 8–9 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, peak seasons, incorrect address information, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping option available for your order.

From time to time, MUZEL may offer free shipping promotions. Any such promotion will be subject to the terms communicated during the promotion.

Delivery Information

Please make sure that your name, phone number, and complete delivery address are accurate when placing your order.

Our courier partner may contact you by phone to arrange or confirm delivery. Please ensure that you are available to receive your order.

If a customer is unavailable, provides an incorrect or incomplete address, refuses the parcel, or otherwise fails to receive the order, the courier may return the parcel to MUZEL.

In such cases, additional delivery or re-delivery charges may apply if the customer requests the order to be shipped again.

Returned or Undelivered Orders

If an order is returned to MUZEL because the customer was unavailable, refused delivery, provided incorrect information, or failed to respond to the courier, the order will not automatically be re-shipped.

Customers who wish to have the order re-dispatched may be required to pay the applicable re-delivery charges.

Delays

MUZEL is not responsible for delivery delays caused by third-party courier companies or circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us with your order number and we will assist you in checking its status with the courier.